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How Do You Increase Service Department Sales?
This is a pretty basic question, right? But when discussing this subject recently during 2012 annual business planning conferences with several client dealership service managers, I discovered that the...
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Managing Employee Productivity, Part 1: Service Department
Two weeks ago I and Fred O’Dwyer, NCM’s Chief Financial Officer, taught a class in advanced General Management at our headquarters in Overland Park, Kansas. The curriculum included a crash course in...
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